Timothy Rowland
Help Desk Support Agent @ Keybridge LLC
Baton Rouge, Louisiana • Reveal Contact Info
Technical Core
IT Operations & Compliance
Technical Troubleshooting
FERPA Data Privacy
Infrastructure Monitoring
Communications
8x8 VoIP
Network Health Checks
Professional Experience
Help Desk Support Specialist
- Managing mission-critical support for enterprise assessment platforms.
- Ensuring maximum uptime and user accessibility during high-stakes operational windows.
- Auditing system access to maintain strict student privacy standards (FERPA).
Quality Assurance Specialist
- Maintained 90%+ inspection accuracy for high-standard product delivery.
- Achieved a 99% positive customer satisfaction rating through proactive problem-solving.
- Streamlined team logistics to hit rigorous operational deadlines.